Business Continuity
OverviewFor details on continuity plans related to our national services, please refer to the National Business Continuity Guide
Chicago's business continuity page provides contact information for the Chicago District as well as general information on Chicago Cash and Check Services. Customer Continuity Hotline Number(708) 924-8599 Business Continuity ContactsPlease designate a person or persons at your organization to be in charge of communication with the Federal Reserve should a business disruption occur. The contacts are important to the successful implementation of the Federal Reserve's business continuity plan. The designated contact person for your institution should be familiar with your operations and with your electronic connections to the Federal Reserve. During a disruption, the contact should be able to receive our broadcast fax messages, effectively handle other information presented by the Federal Reserve Bank of Chicago, and disseminate it to all appropriate parties at your financial institution. Please provide the Federal Reserve Bank of Chicago with the following information:
This information can be mailed or e-mailed to: Please keep us informed whenever your designated business continuity contact(s) change so that we can communicate effectively with your institution should a Federal Reserve disruption arise. Cash ServicesIn the Event of a Business Disruption at the Federal ReserveFederal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Chicago's business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our National Cash Services Business Continuity page for more information.
If the normal provision of cash services is impaired, the Seventh District will notify its customers by placing messages on FedPhone and FedLine Web. Accessing Federal Reserve Cash ServicesIf your normal currency and coin ordering channels (e.g., FedLine Web and FedPhone) are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. Please see contact numbers provided below.If a Seventh District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits, and may be directed to alternative pick-up and delivery points. Cash Services Contact Telephone NumbersIf your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders:Chicago Office
Detroit Office
Email via shared mailboxesIn the event that you need to communicate with us in a contingency situation, we also offer an alternative means of corresponding with either office via shared mailboxes. The mailboxes are capable of receiving and sending messages and area accessible by our Cash management in each office.Chicago office chi.cash.contingency@chi.frb.org Detroit office chi.det.cash.management@chi.frb.org Check ServicesIn the Event of a Business Disruption at the Federal ReserveDuring a business disruption, Federal Reserve staff will work to ensure the highest possible level of service for our customers. Successful operations will require preparation, coordination and cooperation between your institution and Federal Reserve staff. Answers to your critical questions about local Federal Reserve Check Services continuity procedures are provided below. National Check business continuity information is available at out National Check Business Continuity page. In combination, this information should be used for your institution's business continuity planning.
How Will the Federal Reserve Contact Us During a Business Disruption?In the event of a business disruption, 7th District staff will have various means of contacting institutions, depending upon which 7th District office serves you.Chicago/Midway - Including the Milwaukee and Peoria TerritoriesInstitutions that utilize FedLine-DOS for their check services will receive notification on their FedLine printer detailing the situation and, if necessary, what alternatives for shipping/drop points for deposits are available. For customers using FedLine on the Web for check services, you will receive notification via broadcast fax. If you do not use FedLine for check services, you will receive notification via fax. When appropriate, a contact number will be included in the communication.Des Moines - Including the Omaha TerritoryInstitutions that utilize FedLine-DOS for their check services will receive notification on their FedLine printer detailing the situation and, if necessary, what alternatives for shipping/drop points for deposits are available. For customers using FedLine on the Web for check services, you will receive notification via broadcast fax. If you do not use FedLine for check services, you will receive notification via fax. When appropriate, a contact number will be included in the communication.How Can We Obtain information on Shipping/Drop Points for Deposits During a Business Disruption?If alternative drop points or schedules are established, you will be notified via the communication methods mentioned above.Who Should We Contact with Questions About Check Processing Continuity?Questions regarding check adjustment business disruptions for all offices will be handled by Customer Service at (888) 372-2446. For check processing disruptions please call the appropriate contacts below, depending on the office that services you.Chicago/Midway - Including the Milwaukee and Peoria TerritoriesPlease call Customer Service to obtain information about check processing contingency situations at (888) 372-2446.Detroit and Indianapolis CustomersContact the Cleveland District
Des Moines - Including the Omaha TerritoryJohn Marmon (515) 256-6132Kim Clark (515) 256-6130 |
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