Business Continuity
Cash Services
In the Event of a Business Disruption at the Federal Reserve
Federal Reserve Cash Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Chicago's business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit our National Cash Services Business Continuity page for more information.
If the normal provision of cash services is impaired, the Seventh District will notify its customers by placing messages on FedLine Web.
Accessing Federal Reserve Cash Services
If your normal currency and coin ordering channels (e.g., FedLine Web) are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone. Please see contact numbers provided below.
If a Seventh District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits, and may be directed to alternative pick-up and delivery points.
Cash Services Contact Telephone Numbers
If your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders:
Chicago Office
- Telephone orders: (312) 322-5704
- Fax orders: (312) 322-2275
- After-hours contact numbers: (801) 699-4398 or (773) 386-0733
Detroit Office
- Telephone orders: (313) 964-6051
- Fax orders: (313) 964-6046
- Cash administration division: (313) 964-6118
- After-hours contact number: (313) 570-9083 or (313) 220-8396
Email via shared mailboxes
In the event that you need to communicate with us in a contingency situation, we also offer an alternative means of corresponding with either office via shared mailboxes. The mailboxes are capable of receiving and sending messages and area accessible by our Cash management in each office.
Chicago Office
chi.cash.contingency@chi.frb.org
Detroit Office
chi.det.cash.management@chi.frb.org
