Business Continuity

Check Services

In the Event of a Business Disruption at the Federal Reserve

During a business disruption, Federal Reserve staff will work to ensure the highest possible level of service for our customers. Successful operations will require preparation, coordination and cooperation between your institution and Federal Reserve staff. Answers to your critical questions about local Federal Reserve Check Services continuity procedures are provided below. National Check business continuity information is available at our National Check Business Continuity page. The combination of local and national information should be used for your institution’s business continuity planning.

How Will the Federal Reserve Contact Us During a Business Disruption?

In the event of a business disruption to local check services, Federal Reserve staff members will have various means of contacting institutions.

Chicago/Midway - Including the Milwaukee, Peoria, Des Moines and Omaha Territories

Institutions that utilize FedLine on the Web for their check services will receive notification via broadcast fax and/or email detailing the situation. If you do not use FedLine for check services, you will receive notification via fax and/or email. When appropriate, a contact number will be included in the communication.

Who Should We Contact with Questions About Check Processing Continuity?

• For questions regarding local check issues, contact the Customer Support Call Center for Check Services and Check Adjustments at (877) 372-2457
• For Large Dollar Return Item Notifications, contact the Customer Support Call Center for Check Services and Check Adjustments at (877) 372-2457.