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Senior Vice President and Director of Marketing,
Customer Relations and Support Office

  1. Where are you from? Bucyrus, Kansas
  2. What is your educational background? I have a B.A. in accounting and business administration and a MBA.
  3. When did you start at the Bank? 2013, but I have been with the Fed for 29 years.
  4. What do you do at the Bank?

    I am in the Customer Relations and Support Office (CRSO), which is a consolidated/national function for sales, marketing and the electronic network connecting financial institutions to the Fed’s payments business. Within the CRSO, I have responsibility for marketing Federal Reserve payment services. This covers things like FedLine®, Fedwire®, FedACH®, FedCash®, Check and Treasury business lines. We also support some Central Bank functions like Statistics and Reserves. While I spend a lot of time on my phone, on my computer and in meetings, my most critical work is what I do when I travel to meet with others in the CRSO or when I am working with colleagues in the other product offices.

  5. Why would you recommend the Chicago Fed as a good place to work? I think the Bank has incredible mission, and that attracts incredible, service-oriented, mission-oriented people to work here. I feel like together we make a significant impact! That gives purpose, meaning and enjoyment to the work.
  6. Who makes for a successful Chicago Fed employee? The Bank has great benefits, a great location and does important work. Those are the foundation, but what really sets us apart is that we work for a company that values diversity, different perspectives and the people who work here.
  7. What do you do in your free time? Over the years, I have watched a lot of sports because I have active kids. But, now that they are growing up, I have more time for projects. I love to make over things for my home and to work on scrapbooks.
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Federal Reserve Bank of Chicago, 230 South LaSalle Street, Chicago, Illinois 60604-1413, USA. Tel. (312) 322-5322

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