Consumer Compliance focuses on bank compliance with consumer protection laws and reviews each bank's efforts to meet the credit and community development needs of its entire community, in accordance with the Community Reinvestment Act.
General GuidanceConsumer Compliance Handbook (Board)
Contains examination objectives, procedures, and other instructions for planning and conducting consumer compliance and Community Reinvestment Act examinations and for preparing and distributing examination findings. The handbook is intended as guidance for Federal Reserve examiners and other supervisory personnel and should not be considered a legal reference to the regulations of the Federal Reserve Board or to federal banking laws.Consumer Affairs (CA) Letters (Board)
Consumer Affairs letters address significant policy and procedural matters related to the Federal Reserve System’s consumer compliance supervisory responsibilities. The letters are sent to banking supervision staff at the Board and the Reserve Banks and, in some instances, to supervised banking organizations.