Consumer Resources

Find information about financial regulators, how to file a consumer complaint, tips on understanding your mortgage and tools to measure your debt below.

Consumer Information

Explore links to a variety of agencies and tools intended to aid consumers navigate an increasingly complicated banking landscape. 

Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau (CFPB) regulates the offering and provision of consumer financial products or services under the federal consumer financial laws and educates and empowers consumers to make better informed financial decisions.

Federal Reserve Consumer Help (File a Complaint)

The Federal Reserve System provides this centralized operation that assists consumers with filing complaints or problems involving financial institutions. Additionally, it offers information related to current economic conditions and resources (for example COVID-19), Identity Theft/Fraud, Scams, Loan(s) and Product(s) information, Credit Reporting and Scores,  etc.

Community Reinvestment Act 

Regulation BB implements the Community Reinvestment Act of 1977 (CRA), which requires that the federal regulators of banks and thrifts encourage those institutions to help meet the credit needs of the local communities in which they are chartered. The CRA directs the regulatory agencies to assess each institution's record in meeting the credit needs of its entire community, including low- and moderate-income neighborhoods, consistent with safe and sound operations. The CRA also directs the agencies to take these records into account in evaluating the institutions' applications for deposit facilities, such as a merger with another bank.

Regulation BB implements these requirements and addresses a variety of related matters, including the collection, maintenance, and reporting of data about an institution's performance in meeting the credit needs of its community and the institution's public disclosure of materials evaluating or commenting on its performance. The other three federal bank and thrift regulatory agencies have promulgated regulations substantially identical to Regulation BB.

Regulatory Agencies

Explore descriptions and resources about consumer divisions of state and federal financial services regulators.

Financial Terms Glossaries

Find links to banking, securities, insurance, commodities and futures glossaries which provide common terms and definitions used in those industries.

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