In the Event of a Business Disruption at the Federal Reserve
Federal Reserve System's FedCash® Services maintains comprehensive business continuity plans that will be activated in the event of a business disruption. The Federal Reserve Bank of Chicago’s business continuity plans are aligned with those of other Federal Reserve Districts to support continuity of service. Please visit the national Cash Services business continuity page for more information.
Depository institutions and armored carriers will be notified of a disruption and provided with information about the event, including their local Federal Reserve office's availability and changes in the provision of Cash Services. The FRBServices.org website is the Federal Reserve's primary communication channel for events affecting FedCash Services. Event-related announcements and information on potential impacts to service delivery are posted on the Service Status and Latest News pages. For some events, broadcast messages via FedLine Web® and direct email announcements are distributed to FedLine web subscribers.
Accessing Federal Reserve Cash Services
If your normal currency and coin ordering channels are unavailable, you can also place orders by contacting your local Federal Reserve office via telephone.
If a Seventh District Fed office becomes inaccessible for an extended period of time, your financial institution may be directed to place orders with other Federal Reserve offices. You may also be informed about restrictions on currency and coin orders and deposits, and may be directed to alternative pick-up and delivery points.
Cash Services Contact Telephone Numbers
If your normal currency and coin ordering channels are unavailable, please use the following contact numbers to place your orders
Chicago Office : (312) 322-5704
Detroit Office: (313) 964-6049