Senior Vice President, Industry Relations Program
Connie Theien was appointed as senior vice president of the industry relations program in January 2017. As senior vice president and director of payments industry relations for the Federal Reserve, Theien leads efforts to engage payments stakeholders in advancing strategies for improving the U.S. payment system.
Theien leads stakeholder engagement by supporting various industry and Federal Reserve work groups and initiatives. She also leads the engagement strategy for the Fed Payments Improvement Community, a group that includes thousands of stakeholders from across the payments ecosystem, to improve the end-to-end speed, efficiency and security of payments in the country.
As part of the Federal Reserve’s payments improvement leadership team, she established and managed engagement for the Faster and Secure Payments Task Forces, a coalition of 500+ diverse stakeholders, both of which concluded their work efforts after publishing resources that lay important groundwork for future collaboration to address payment system improvements.
Prior to establishing the Industry Relations Program in 2013, Theien held several roles within Customer Relations and Support Office National Marketing including marketing communications director for Federal Reserve Financial Services. Theien holds a B.A. in speech communication from the University of Minnesota and an M.B.A. from the University of Minnesota’s Carlson School of Management.