CHICAGO- (August 15, 2016) –-The Federal Reserve Bank of Chicago recently announced promotions in the Customer Relations and Support Office (CRSO), which is based at the Federal Reserve Bank of Chicago and serves the entire Federal Reserve System, and the Chicago Fed’s Information Technology department.

Customer Relations and Support Office

Pat Adler has been promoted to vice president, FedLine Architecture for the CRSO. He previously served as an assistant vice president in the department. He lives in Wheeling, Illinois.

Pieralberto Deganello has been promoted to vice president, Risk Management for the CRSO. He previously served as an assistant vice president in the department. He lives in Chicago.

Joni Hopkins has joined the Chicago Fed as an assistant vice president, Regional Sales for the CRSO. She previously served as a manager with the Federal Reserve Bank of Kansas City. She lives in Baldwin City, Kansas.

Fred Martin has been promoted to vice president, in the Industry Relations Program for the CRSO. He previously served as an assistant vice president in the department. He lives in Plainfield, Illinois.


Information Technology


Jake Middleton has been promoted to vice president and information security officer. He previously served as an assistant vice president and information security officer in the department. He lives just outside Chicago.



Customer Relations and Support Office Background
The CRSO manages the Federal Reserve’s nationwide electronic payments and information delivery network (FedLine), leads national sales and marketing strategies, and provides customer set-up and support for more than 100,000 users.

Federal Reserve Bank of Chicago Background

The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks that, along with the Board of Governors in Washington, D.C., make up the nation’s central bank. The Chicago Reserve Bank serves the seventh Federal Reserve District, which encompasses the northern portions of Illinois and Indiana, southern Wisconsin, the Lower Peninsula of Michigan, and the state of Iowa. In addition to participation in the formulation of monetary policy, each Reserve Bank supervises member banks and bank holding companies, provides financial services to depository institutions and the U.S. government, and monitors economic conditions in its District.

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