In Brief

A promotion was announced at the Federal Reserve System's Customer Relations Support Office (CRSO), which is based at the Federal Reserve Bank of Chicago.

Last Updated: 08/06/08

News Release

Promotion Announced at Fed's Customer Relations Support Office

CHICAGO — A promotion was announced at the Federal Reserve System's Customer Relations Support Office (CRSO), which is based at the Federal Reserve Bank of Chicago.


Shonda Clay New Vice President

Clay, 39, has been promoted to vice president, regional sales director of the CRSO. She previously served as the CRSO's assistant vice president and national sales manager. She will report to the executive vice president and oversee sales management for financial services customers of the seven Federal Reserve Districts now being supported by the CRSO. Additionally she will serve as the key sales leader in coordinating regional sales for the Federal Reserve System. Prior to joining the CRSO in 2001, Clay served in the business development function of the Federal Reserve Bank of Dallas from 1991-2001. She lives in Houston, Texas.


Customer Relations Support Office Background

Formed in 2001, the CRSO is responsible for strengthening relationships with Federal Reserve System's financial service customers, and to promote a national brand for system products and services. It serves the entire Federal Reserve System and is located at the Federal Reserve Bank of Chicago.


Federal Reserve Bank of Chicago Background

The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks that, along with the Board of Governors in Washington, DC, make up the nation's central bank. The Chicago Reserve Bank serves the 7th Federal Reserve District, which encompasses the northern portions of Illinois and Indiana, southern Wisconsin, the Lower Peninsula of Michigan, and the entire state of Iowa. In addition to participation in the formulation of monetary policy, each Reserve Bank supervises member banks and bank holding companies, provides financial services to depository institutions and the U.S. government, and monitors economic conditions in its District.