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Last Updated: 10/15/15

Promotion Announced in Federal Reserve’s Customer Relations and Support Office

CHICAGO- (November 4, 2015) –-The Federal Reserve Bank of Chicago recently announced a promotion in the Customer Relations and Support Office (CRSO), which is based at the Federal Reserve Bank of Chicago and serves the entire Federal Reserve System.

Tracy Harrington, Senior Vice President and Chief Information Officer

Tracy Harrington has been promoted to senior vice president and chief information officer for the CRSO effective November 1. She most recently served as the CRSO’s vice president of program operations support. She joined the Chicago Fed’s Supervision and Regulation Department in 1995 before moving to the CRSO in 2002.

Harrington graduated from North Central College with a degree in finance and earned a master’s degree in finance from Northern Illinois University. She lives in Tinley Park, Illinois.

Customer Relations and Support Office Background

The CRSO manages the Federal Reserve’s nationwide electronic payments and information delivery network (FedLine), leads national sales and marketing strategies, and provides customer set-up and support for more than 100,000 users.

Federal Reserve Bank of Chicago Background

The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks that, along with the Board of Governors in Washington, D.C., make up the nation’s central bank. The Chicago Reserve Bank serves the seventh Federal Reserve District, which encompasses the northern portions of Illinois and Indiana, southern Wisconsin, the Lower Peninsula of Michigan, and the state of Iowa. In addition to participation in the formulation of monetary policy, each Reserve Bank supervises member banks and bank holding companies, provides financial services to depository institutions and the U.S. government, and monitors economic conditions in its District.

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