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Last Updated: 01/08/16

Promotions Announced in Federal Reserve’s Customer Relations and Support Office and Chicago Fed’s Supervision and Regulation Department

CHICAGO- (January 8, 2016) –-The Federal Reserve Bank of Chicago recently announced promotions in the Customer Relations and Support Office (CRSO), which is based at the Federal Reserve Bank of Chicago and serves the entire Federal Reserve System, and the Chicago Fed’s Supervision and Regulation department.

Customer Relations and Support Office

Richard Rodrigues has been promoted to vice president, Fedline software and engineering operations for the CRSO. He previously served as an assistant vice president in the department. He lives in Naperville, Illinois.


Supervision and Regulation, Large, Specialized and Regional Division


Kelsey Burr has been promoted to assistant vice president in the Financial Market Utilities (FMU) group within the Large, Specialized and Regional (LSR) division. He previously served as a knowledge leader in the FMU group. He lives in Chicago.


John Haworth has been promoted to assistant vice president in the FMU group of the LSR division. He previously served as a knowledge leader in the FMU group. He lives in Chicago.


Customer Relations and Support Office Background

The CRSO manages the Federal Reserve’s nationwide electronic payments and information delivery network (FedLine), leads national sales and marketing strategies, and provides customer set-up and support for more than 100,000 users.

Federal Reserve Bank of Chicago Background

The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks that, along with the Board of Governors in Washington, D.C., make up the nation’s central bank. The Chicago Reserve Bank serves the seventh Federal Reserve District, which encompasses the northern portions of Illinois and Indiana, southern Wisconsin, the Lower Peninsula of Michigan, and the state of Iowa. In addition to participation in the formulation of monetary policy, each Reserve Bank supervises member banks and bank holding companies, provides financial services to depository institutions and the U.S. government, and monitors economic conditions in its District.

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