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Last Updated: 02/01/12

News Release

Promotion Announced in Chicago Fed’s Customer Relations and Support Office

CHICAGO- The Federal Reserve Bank of Chicago announced a promotion in the Customer Relations and Support Office (CRSO), which is based at the Federal Reserve Bank of Chicago and serves the entire Federal Reserve System.


Ellen Bromagen Executive Vice President and Product Manager


Bromagen, 46, has been promoted to Executive Vice President and Product Manager of the CRSO.  As the new head of the CRSO, she will be responsible for mapping and setting the vision and strategy for the CRSO’s future role in financial services.  She will retain her responsibilities over the FedLine product suite, which provides resilient electronic access to the Federal Reserve’s payment system, and adds new responsibilities for National Marketing and Sales.  Bromagen holds a bachelor’s degree from the University of Wisconsin at Madison and a master’s degree in business administration from DePaul University.  She joined the bank in 1990 and lives in Naperville, Ill.


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Customer Relations Support Office Background


Formed in 2001, the CRSO is responsible for strengthening relationships with Federal Reserve System’s financial services customers, and to promote a national brand for system products and services. 


Federal Reserve Bank of Chicago Background


The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks that, along with the Board of Governors in Washington, D.C., make up the nation’s central bank.  The Chicago Reserve Bank serves the seventh Federal Reserve District, which encompasses the northern portions of Illinois and Indiana, southern Wisconsin, the Lower Peninsula of Michigan, and the state of Iowa.  In addition to participation in the formulation of monetary policy, each Reserve Bank supervises member banks and bank holding companies, provides financial services to depository institutions and the U.S. government, and monitors economic conditions in its District.

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Federal Reserve Bank of Chicago, 230 South LaSalle Street, Chicago, Illinois 60604-1413, USA. Tel. (312) 322-5322

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