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Economic Perspectives, Vol. 19, 3rd, No. 5, September 1995
Internal organization and economic performance: The case of large U.S. commercial banks

This article provides new evidence on the impact of centralized strategic decisionmaking, product delivery systems, and back- office operations on commercial costs.

Federal Reserve Bank of Chicago, 230 South LaSalle Street, Chicago, Illinois 60604-1413, USA. Tel. (312) 322-5322

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